FAQ's

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to khcoutureofficial@gmail.com.

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Important Questions

We accept Credit card, bank deposit, Easypaisa, JazzCash, or you can order with Cash on Delivery.
After the order is placed on our website, customers will receive a confirmation SMS/Email or a call from our respective team, along with their order details and order number.
All payments are carried out through a payment secure gateway.
You may reach out to our team on call, WhatsApp, or any of our official social media channels to cancel your order. Please note that the order can only be cancelled if it is not processed by our team.
You may reach out to our team on call, or any of our official social media channels to discuss any changes you’d like to make to your order. Depending on the order type, and the time lapsed, changes to certain orders may not apply.
For more information, please visit Return Refund, Page Thanks.

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

Unable to find satisfactory answers ? Contact Support